To update Cabinet on the progress made and future plans to improving the Customer Experience and to agree the Council’s Service Standards.
Decision type: Key
Reason Key: Effects 2 or more wards;
Decision status: Recommendations Approved
Wards/Areas affected: (All Wards/Areas);
Notice of proposed decision first published: 31/05/2023
Category: Framework;
Urgent: No;
Decision due: 29 June 2023 by Cabinet
Lead Member: Councillor Stephen Greek
Lead member: Performance, Communications and Customer Experience Portfolio Holder
Lead director: Jonathan Milbourn
Department: Resources Directorate
Contact: Email: Jonathan.Milbourn@harrow.gov.uk, tel. 020 8763 6711.