Issue details

Update on Improving the Customer Experience including agreement of the Council's Service Standards

To update Cabinet on the progress made and future plans to improving the Customer Experience and to agree the Council’s Service Standards.


Decision type: Key

Reason Key: Effects 2 or more wards;

Decision status: Recommendations Approved

Wards/Areas affected: (All Wards/Areas);

Notice of proposed decision first published: 31/05/2023

Category: Framework;

Urgent: No;

Decision due: 29 June 2023 by Cabinet

Lead Member: Councillor Stephen Greek

Lead member: Performance, Communications and Customer Experience Portfolio Holder

Lead director: Jonathan Milbourn

Department: Resources Directorate

Contact: Email:, tel. 020 8763 6711.


Agenda items