Issue details

Improving the Customer Experience

To update Cabinet on the progress made and future plans on improving the Customer Experience.

Decision type: Key

Reason Key: Effects 2 or more wards;

Decision status: Recommendations Approved

Wards/Areas affected: (All Wards/Areas);

Notice of proposed decision first published: 19/10/2022

Category: Framework;

Urgent: No;

Decision due: 8 December 2022 by Cabinet

Lead Member: Councillor Stephen Greek

Lead member: Performance, Communications and Customer Experience Portfolio Holder

Lead director: Alex Dewsnap

Contact: Acting Corporate Director, Resources Email:, tel. 020 8763 6711.


Agenda items