To be responsible for the strategic development and effective performance of the Council’s corporate services including:
Performance
· To oversee the ongoing development and delivery of the Council’s performance management framework to set objectives and monitor progress against their delivery and to report progress and key issues to Cabinet.
· To support Improvement and Commissioning Boards across all Council services.
· To oversee the Council’s responses to its inspectorates.
· To steer the development of the Council’s priorities in response to performance, consultation, research and customer feedback.
· To support the development of the Council’s equalities framework and monitor progress to drive improvement.
· To oversee the Council’s Performance Management Framework and the Corporate Improvement Boards to ensure the Council is performing to its full potential.
Communications
· Champion a set of marketing campaigns in support of the Council and its services.
· Support the Council’s media relations in support of promoting the Council’s reputation.
· Promote the Council’s branding to deliver consistency across services and to improve residents’ awareness of our services.
Customer Experience
· To oversee all matters relating to customer care and complaints.
· To oversee the management and implementation of customer services strategies.
IT
· To ensure the development and maintenance of a coherent IT strategy.
· To ensure the effective delivery of IT services.
· To ensure that disaster recovery arrangements are developed, implemented and maintained.
· To ensure that the Council has effective information management and information security arrangements.
Legal and Governance
· To oversee development of the shared legal practice.
· To oversee the conduct of litigation by or against the Council.
· To oversee the delivery of the Registry Office services.
· To oversee the support for the Mayor’s office.
Waste
To oversee the Council’s waste management services and to develop the Council’s waste policies.