Agenda and minutes

Social Services Appeals Panel - Friday 23 April 2004 10.00 am

Venue: Committee Room 4 Harrow Civic Centre

Contact: Michelle Fernandes, Committee Administrator  Tel: 020 8424 1542 E-mail:  michelle.fernandes@harrow.gov.uk

Items
Note No. Item

PART I - RECOMMENDATIONS - NIL

PART II - MINUTES

36.

Appointment of Chair

To appoint a Chair for the purposes of this meeting.

Minutes:

RESOLVED:  That Havva Karabeyaz be appointed Chair of the Panel for the purposes of this meeting.

37.

Arrangement of Agenda

To confirm that agenda item 5 should be considered with the press and public excluded on the grounds that it contains exempt information as defined in Paragraph 4 of Part 1 to Schedule 12A of the Local Government Act 1985 in that contains information relating to a particular applicant for or recipient of a Service provided by the Authority.

Minutes:

RESOLVED:  That the item listed in Part II of the agenda be considered with the press and public excluded for the reason set out below:

 

Item

 

Reason

5.   Formal Complaint About the Provision of Social Services

This item was considered to contain exempt information as defined in Paragraph 4 of Part 1 to Schedule 12A of the Local Government Act 1985 in that contains information relating to a particular applicant for or recipient of a Service provided by the Authority.

38.

Terms of Reference

To note the terms of reference as set out below:

 

“In accordance with the procedures and guidance given under the Children Act 1989 and the National Health Service and Community Care Act 1990 and when requested to do so by a dissatisfied complainant, to review decisions made relating to complaints.”

Minutes:

RESOLVED: That the terms of reference of the Panel be noted.

Enc.

39.

Guidance Notes

To note the enclosed guidance notes which set out the nature of the Panel.

Minutes:

RESOLVED: That the guidance notes setting out the nature of the Panel be noted.

40.

Complaint About the Provision of Social Services

Minutes:

The Panel considered a response from the Department of Children’s Services (People First), a report of the Quality, Performance and Review Manager (People First), the Independent Investigator and the Independent Person which set out the background to the complaint.

 

The Panel carefully reviewed the case, and after taking into account views expressed by the Complainant, the Investigating Officers and the Children’s Services Department, the Panel

 

RESOLVED: That a copy of the Panel’s decision be provided to the Director of Children’s Services.