Issue - meetings

Update on Improving the Customer Experience including agreement of the Council's Service Standards

 

 

Meeting: 29/06/2023 - Cabinet (Item 169)

169 Update on Improving the Customer Experience pdf icon PDF 161 KB

Report of the Head of Customer Service and Business Support.

Additional documents:

Minutes:

RESOLVED:  That

 

(1)            the Customer Service commitments within Appendix A to the officer report, be approved;

 

(2)            the progress to date be noted.

 

Reason for Decision:  On 18 July 2022 Cabinet agreed the vision and principles to improve the customer experience of residents interacting with the Council. This is the next step to ensure delivery against that vision.

 

[No conflict of interests were declared or dispensations granted in relation to the above items.]