Issue - meetings
Corporate Complaints Policy
Meeting: 29/06/2023 - Cabinet (Item 167)
167 Corporate Complaints Policy 
PDF 167 KB
Report of the Head of Customer Service and Business Support.
Additional documents:
- Appendix A - Complaints Policy, item 167
PDF 104 KB
View as DOC (167/2) 74 KB
- Webcast for Corporate Complaints Policy
Minutes:
RESOLVED: That the Corporate Complaints Policy be approved.
Reason for Decision: On 18 July 2022 Cabinet agreed the vision and principles to improve the customer experience of residents interacting with the Council.
The Complaints Policy explains how residents could make a complaint regarding the quality of the Council’s services, what standards to expect and what to do if still dissatisfied.