Issue - meetings

Improving the Customer Experience

Meeting: 08/12/2022 - Cabinet (Item 72)

72 Improving the Customer Experience pdf icon PDF 156 KB

Report of the Acting Corporate Director of Resources.

Additional documents:




(1)            the Customer Experience Action Plan set out in Appendix A to the officer report, be approved; and


(2)            the progress to date be noted.


Reason for Decision:  On 18 July 2022 Cabinet agreed the vision and principles to improve the customer experience of residents interacting with the Council.  The action plan outlined how this priority would be achieved and brought together current activity with future proposed direction.