Issue - meetings
Improving the Customer Experience
Meeting: 08/12/2022 - Cabinet (Item 72)
72 Improving the Customer Experience 
PDF 156 KB
Report of the Acting Corporate Director of Resources.
Additional documents:
- Appendix A - Customer Experience Action Plan, item 72
PDF 254 KB
- Webcast for Improving the Customer Experience
Minutes:
RESOLVED: That
(1) the Customer Experience Action Plan set out in Appendix A to the officer report, be approved; and
(2) the progress to date be noted.
Reason for Decision: On 18 July 2022 Cabinet agreed the vision and principles to improve the customer experience of residents interacting with the Council. The action plan outlined how this priority would be achieved and brought together current activity with future proposed direction.