Decision details

Improving the Customer Experience

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


To update Cabinet on the progress made and future plans on improving the Customer Experience.




(1)            the Customer Experience Action Plan set out in Appendix A to the officer report, be approved; and


(2)            the progress to date be noted.


Reason for Decision:  On 18 July 2022 Cabinet agreed the vision and principles to improve the customer experience of residents interacting with the Council.  The action plan outlined how this priority would be achieved and brought together current activity with future proposed direction.


Report author: Acting Corporate Director, Resources

Publication date: 09/12/2022

Date of decision: 08/12/2022

Decided at meeting: 08/12/2022 - Cabinet

Effective from: 17/12/2022

Accompanying Documents: