Decision Maker: Resources Directorate
Decision status: Recommendations Approved
Results in award of the contract enabling
continuity and delivery of Contact centre platform that underpins
communication for Access Harrow, Housing, Adults Social Care &
Children’s Social Care, and corporate Telephony.
Award contract to successful Bidder after a
competitive procurement procedure.
Alternative options considered/rejected by the officer: A direct award via a compliant framework agreement.
Declaration of Interest: None.
Terms of any express authorisation: On Cabinet 15/10/2024, it was RESOLVED: That 1. the commencement of the procurement of a Contact Centre Platform and associated services via the Crown Commercial Service Framework, Network Services 3, be approved; 2. authority be delegated to the Director of IT, following consultation with the Portfolio Holder for Performance, Communications and Customer Experience to award the new contract to the successful bidder.
Reference No: DN764124
Contact: Director of IT.
Publication date: 10/04/2025