Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
To update Cabinet on the progress made and future plans to improving the Customer Experience and to agree the Council’s Service Standards.
(1) the Customer Service commitments within Appendix A to the officer report, be approved;
(2) the progress to date be noted.
Reason for Decision: On 18 July 2022 Cabinet agreed the vision and principles to improve the customer experience of residents interacting with the Council. This is the next step to ensure delivery against that vision.
[No conflict of interests were declared or dispensations granted in relation to the above items.]
Publication date: 30/06/2023
Date of decision: 29/06/2023
Decided at meeting: 29/06/2023 - Cabinet
Effective from: 08/07/2023