Decision details

Update on Improving the Customer Experience

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


To update Cabinet on the progress made and future plans to improving the Customer Experience and to agree the Council’s Service Standards.





(1)            the Customer Service commitments within Appendix A to the officer report, be approved;


(2)            the progress to date be noted.


Reason for Decision:  On 18 July 2022 Cabinet agreed the vision and principles to improve the customer experience of residents interacting with the Council. This is the next step to ensure delivery against that vision.


[No conflict of interests were declared or dispensations granted in relation to the above items.]

Publication date: 30/06/2023

Date of decision: 29/06/2023

Decided at meeting: 29/06/2023 - Cabinet

Effective from: 08/07/2023

Accompanying Documents: