Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
To approve the Corporate Complaints policy
RESOLVED: That the Corporate Complaints Policy be approved.
Reason for Decision: On 18 July 2022 Cabinet agreed the vision and principles to improve the customer experience of residents interacting with the Council.
The Complaints Policy explains how residents could make a complaint regarding the quality of the Council’s services, what standards to expect and what to do if still dissatisfied.
Publication date: 30/06/2023
Date of decision: 29/06/2023
Decided at meeting: 29/06/2023 - Cabinet
Effective from: 08/07/2023