Decision details

Corporate Complaints Policy

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


To approve the Corporate Complaints policy



RESOLVED:  That the Corporate Complaints Policy be approved.


Reason for Decision:  On 18 July 2022 Cabinet agreed the vision and principles to improve the customer experience of residents interacting with the Council. 


The Complaints Policy explains how residents could make a complaint regarding the quality of the Council’s services, what standards to expect and what to do if still dissatisfied.

Publication date: 30/06/2023

Date of decision: 29/06/2023

Decided at meeting: 29/06/2023 - Cabinet

Effective from: 08/07/2023

Accompanying Documents: