Decision details

Authority to Procure Civil Enforcement Agents (CEA)

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes




(1)            the procurement for up to two suppliers to provide collection and enforcement services for Council Tax, Business Rates, Parking Control Notices and Sundry Debts, for a period of three years with an optional two-year extension plus a further optional two-year extension and for a value of £10m over the 7-year period, be agreed;


(2)            the procurement in accordance with Public Procurement rules and Contract Standing Orders be agreed; and


(3)            Director of Finance following consultation with the Portfolio Holder for Finance and Resources, be authorised to award a contract under recommendations 1 and 2 above


Reason for Decision:  The existing contract agreements for Enforcement Agent services, expire on 7 November 2022.  Currently, two suppliers deliver the contracted services concerned that encompass the collection of Harrow Council income, where the Council has been unable to collect it directly.


Not procuring external partners, would potentially leave the authority with limited ability to collect approximately £5m per annum in relation to unpaid Council Tax, Business Rates, Parking Control Notices (PCN’s) and other unpaid Council charges, which would impact adversely on the Council’s budget.


Alternative Options Considered and Rejected:  As set out in the report.


Conflict of Interest relating to the matter declared by Cabinet Member/Dispensation Granted:  None.

Report author: Fern Silverio

Publication date: 11/03/2022

Date of decision: 10/03/2022

Decided at meeting: 10/03/2022 - Cabinet

Effective from: 19/03/2022

Accompanying Documents: