Agenda and minutes

Social Services Appeals Panel - Monday 30 January 2006 10.30 am

Venue: Committee Room 4, Civic Centre

Contact: Michelle Fernandes, Committee Administrator  Tel: 020 8424 1542 E-mail:

Note No. Item




Appointment of Chair

To appoint a Chair for the purposes of this meeting.


RESOLVED:  That Mr Alan Kent be appointed as Chair of the Panel for the purposes of this meeting.


Arrangement of Agenda

To agree that the reports listed under Item 6 of the agenda be considered with the press and public excluded on the grounds the reports contain exempt information, as defined in Paragraph 4 of Part 1 to Schedule 12A of the Local Government (Access to Information) Act 1985. That is information relating to any particular applicant for, or recipient or former recipient of any service provided by the Authority.


RESOLVED:  That the item listed in Part II of the agenda be considered with the press and public excluded for the reason set out below:





5.      Formal Complaint about the Provision of Social Services

This item was considered to contain exempt information as defined in Paragraph 4 of Part 1 of Schedule 12A to the Local Government Act 1985 in that it contained information relating to a particular applicant for, or recipient of, a Service provided by the Authority.


Terms of Reference

To note the terms of reference as set out below:


“In accordance with procedures and guidance given under the Children Act 1989 and the National Health Service and Community Care Act 1990, and when requested to do so by a dissatisfied complainant, to review decisions made relating to complaints.”


RESOLVED:  That the terms of reference of the Panel be noted.



Guidance Notes pdf icon PDF 50 KB

To note the enclosed guidance notes which set out the nature of the Panel.


RESOLVED:  That the guidance notes setting out the nature of the Panel be noted.



[Note:  Social Services Appeals Panel minutes are:-


(1)               approved following each meeting by the Members serving on that particular occasion and signed as a correct record by the Chair for that meeting;

(2)               printed into the Council Minute Volume, published monthly;

(3)               not submitted to the next panel meeting for approval.


Reasons: The Social Services Appeals Panel is constituted from a pooled membership. Consequently, a subsequent Panel meeting is likely to comprise a different Chair and Members who took no part in the previous meeting’s proceedings. The process referred to at (1) above provides appropriate approval scrutiny].


(See Note at conclusion of these minutes).



Formal Complaint about the Provision of Social Services

Management Case statement


Appendix A – Statement from the Complainant


Appendix B – Adjudicating Officer’s Response


Appendix C – Investigating Officer’s Report


Appendix D – Independent Person’s Statement

Additional documents:


The Panel received the documentation relevant to this matter (as listed on the agenda), including a report of the Independent Investigator, which set out the background to the complaint, and the management response to the complaint.


The Panel carefully reviewed the case, and after taking into account views expressed by the Complainant, the Investigating Officer and on behalf of the People First Directorate, it was


RESOLVED: That a copy of the Panel’s decision be provided to the Director of Social Services.